Goyt Valley Dental Practice

Patient Leaflet

Practice Opening Hours

Lunch Closures:
Monday – Thursday: 1:00pm – 2:00pm
Friday: 12:45pm – 1:30pm

The Team

All clinical staff are GDC registered except those currently in training.

• Dental Surgeons:
  Siobhan Caswell BDS – GDC: 227482
  Jennifer Scott-Smith BDS – GDC: 83353
  
  

• Dental Hygienists/Therapists:
  Sally Simpson – GDC: 5134
  Rachael Birds – GDC: 207470

• Dental Operations Manager:
  Emma Hammill

Our Aims

We aim to provide a happy, relaxed atmosphere where health promotion and team-based care allow us to deliver excellent oral health for our patients.

Health Questionnaire

Upon arrival for your appointment, you will be asked to complete a health questionnaire, or you may complete it beforehand online via an SMS link. This helps us understand any medical conditions that could affect your treatment.

If your medical situation changes, please inform us before your appointment.

During your visit, we’ll discuss any oral health concerns you have, examine your mouth, and may take X-rays or refer you to an oral health educator if needed.

The Plan

Our skilled team can carry out most treatments in-house or refer you to specialists if necessary. We will provide advice to help prevent future problems and may refer you to other health services as needed (e.g., stop smoking clinics).

Dental Plans:

• Plans operate on an annual basis from your sign-up date.

• Sometimes exam and hygiene appointments may be on separate days due to scheduling constraints.

• Appointment reminders will be sent to help you keep on track.

• Missed appointments cannot be refunded or replaced, so please attend all scheduled visits.

Thank you for choosing our dental plans to maintain your oral health.

Where Do We Go From Here?

After your treatment cycle, your progress will help determine when you need your next check-up. This varies based on how well you maintain your oral health.

Attendance Policy

Non-attendance or Late Cancellation:

• Missed or same-day cancelled pay-as-you-go appointments: deposit lost.

• Missed or same-day cancelled treatment appointments: deposit lost.

• Membership plan exam or hygiene appointments: forfeit appointment or £20 charge plus re-booking.

• Membership plan patients are allowed one missed appointment over 12 months without penalty; subsequent misses will result in forfeiting appointments.

Charges not paid will be added to your account and must be settled before continuing treatment.

Please keep your contact details up to date to ensure we can reach you.

FAQs

How Much Will It Cost?
We offer membership plans via our partner Tabeo or private pay-as-you-go options. Prices are available on our website and in practice.

Payments can be made by cash or card. You must pay for your examination on the day and any treatment in full at your appointment. A deposit (up to 50%) is required before treatment starts and is non-refundable if the appointment is missed without 24 hours’ notice.

We also work with Chrysalis Finance to help spread the cost. Details are available on our website and at reception.

Practice Plan Payments and Treatments:
If you cancel your membership plan but have received treatment exceeding payments made, the difference will be charged to your account.

How Do I Register?
Unlike doctors, dentists do not “register” patients. However, you will receive regular check-ups tailored to your needs and emergency care when required.

Can I Have the Treatment I Want?
As a private practice, we offer both cosmetic and clinically necessary treatments. All treatment plans are fully discussed beforehand.

Access to Our Dental Services

Our practice is located on the first floor and accessible by lift. We comply with disability access requirements.

Feedback, Comments & Complaints

Your feedback is important to us! You can:

• Leave a Google review online.

• Complete feedback forms sent after your visit.

• Speak to reception with any concerns.

• Submit a formal complaint in writing addressed to the Dental Operations Manager.

Urgent Care (Emergency Appointments)

• Monday to Friday: Call the practice from 8:30am to request same-day emergency appointments. Availability cannot always be guaranteed.

• Outside practice hours: For emergencies in evenings, weekends, and bank holidays, call NHS 111.

Useful Websites

• Chrysalis Finance

• Tabeo Dental Plans