Goyt Valley Dental Practice Patient Leaflet

Practice opening hours:

Monday    –    8.30am – 5:30pm

Tuesday   –    8.30am – 5:30pm

Wednesday – 8.30am – 5:30pm

Thursday –    8.30am – 5:30pm

Friday     –      8.30am – 4:00pm

The practice is closed for lunch 13:00 -14:00 Monday – Thursday & 12:45 – 13:30 on Fridays.

The Team

All clinical staff are GDC registered apart from those in training:

Dental Surgeons:

Siobhan Caswell BDS – GDC: 227482

Jennifer Scott-Smith BDS – GDC:83353

George Grey BDS – GDC: 278546

Dental Hygienist/Therapist:

Sally Simpson – GDC: 5134

Rachael Birds – GDC: 207470

Dental Operations Manager:

Emma Hammill

Our Aims

To provide a happy relaxed atmosphere in which health promotion and a team-based way of working allow us to provide our patients with excellent Oral Health.

Health Questionnaire

We will ask you to complete a health questionnaire when you arrive for your appointment, or you can complete this prior to your appointment online via the SMS link. This enables the dental team to be aware of any medical issues that could affect your treatment. If you think your medical situation may have changed or if you feel there is something we need to know, make sure to let us know.

After an initial chat about your health, we will ask you to outline any concerns you have about your oral health. From here we will examine your mouth and make an initial report on what we see. We may need to examine your mouth or habits further – we can take X-rays to see inside your teeth – or refer you to an oral health educator to allow you to see how the environment you create in your mouth effects its health.

The Plan

At the practice we have a highly trained team who can carry out most treatments in a caring modern environment or refer you to a specialist if your problems need special attention. We will also need to give you the best advice to avoid problems in the future. You may have health issues related to the mouth but which also affect your general health – we will refer you to any other services you need (for example stop smoking clinics). Once you have consented to a plan you feel happy with, we will organise your treatment. It’s important you attend all sessions.

We appreciate your choice in selecting our dental plans to maintain your oral health. Here are some important details regarding the structure and terms of our dental plans:

All our dental plans operate on an annual basis starting from the date you sign up. This ensures that you have a full year to utilise the benefits provided under your selected plan.

To help you keep track of your dental health, we will send out reminders for your scheduled appointments. These reminders are designed to ensure that you do not miss any of the crucial check-ups and treatments included in your plan.

Please be aware that if you do not attend your scheduled appointments and miss utilising your allowance, the practice cannot offer refunds or additional appointments. It is therefore essential to attend all your planned dental appointments to maximise the value of your plan.

Thank you for your cooperation and understanding. We are committed to supporting your dental health journey and look forward to seeing you at your next appointment.

 Where do we go from here?

With the treatment cycle complete your progress will help us to decide when we need to see you again. This can vary according to how healthy you keep your teeth. You will be advised when you need to come back for another check-up appointment.

 We need you to attend

Non-attendance (including late cancellation)

If you do not attend your appointment or cancel the day of your appointment, we reserve the right to forfeit the appointment or place a charge as follows.

• Pay as you go private appointments – loose the deposit paid.
• Treatment appointment – loose the deposit paid.
• Membership plan examination or hygiene appointment – forfeit the appointment or a charge of £20.00 and re-book.

Membership plan patients will be given one chance on appointments, where the practice will over-look one appointment, but will forfeit appointments if missed for the second time. This will be over a 12-month period.

If for any reason a deposit has not been paid, this charge will be debited to your account with us. Settlement of this charge will be required before treatment can continue.

Patients need to please advise the practice of any changes to their contact details (address, telephone number etc) to help us keep our records up to date and ensure that we can contact them.

Some FAQs

How much will it cost.

Goyt Valley Dental Practice work under either a membership plan using our plan partner Tabeo or pay privately pay as you go. We have price lists on the website and in the practice.

Payments can be made by cash or credit/debit card payments. You will be required to pay in full for your dental examination on the day of your visit and pay for any treatment in full at your treatment appointment.

A deposit for any treatment planned will be required prior to the treatment – this can be up to 50% of the total expected cost. If you fail to attend the appointment without giving us adequate notice (24 hours) this deposit will NOT be refunded.

We work alongside a finance company called Chrysalis finance if you wish to spread the cost with them. You can find their details on our website or enquire at reception.

Practice plan payments and treatments.

If patients cancel their membership plan and the amount taken is less that the treatment received, the difference will be debited to your account. Settlement will be required before further appointments are booked.

How do I register?

Unlike your doctor you do not “register” with a Dentist anymore.

However, being a patient of the practice will to all intents and purposes feel like being a valued member of a dental practice and your care will not suffer because we don’t use the word “register” – you will receive regular check-ups decided by your clinician according to your level of need and we will make our best efforts in working hours to see our patients in urgent need of care.

Can I have the treatment I want?

As a private practice treatment can be carried as cosmetic as well as clinically necessary. We will always have a full consultation and discuss treatment lengths and costings before you make an informed decision on your dental care.

 Access to our dental services.

The dental practice is located on the first floor and can be accessed via the lift. The practice is complaint with disabled access.

 Feedback, comments and complaints.

Your feedback on our staff and service is very important to us.

There are several ways to do this.

• Complete an online google reviews.
• Complete an online working feedback – details will be sent to you after your dental visit.
• If you have a comment or complaint that you would like to report to us, in the first instance you should speak to one of the reception team.
• If you would like to make a formal complaint you can send this in writing addressed to the Dental Operations Manager.

Urgent care (emergency appointment)

Monday to Friday.

On the day emergency appointments can be accessed by ringing the dental practice first thing in the morning from 8:30am, however due to the nature of the appointment these cannot always be guaranteed to be on the day.

Evening, weekends and bank holidays.

When the dental surgery is closed, emergency dental care can be accessed by telephoning out-of-hours service: Dial 111

Useful websites:

www.chrysalisfinance.com

www.tabeo.co.uk/about