Feedback, Confidentiality & Conduct

Compliments, Comments & Complaints

At Goyt Valley Dental Practice, we value your feedback. Whether you wish to share a compliment, offer a suggestion, or raise a concern, we welcome all input as an opportunity to improve the care and service we provide.

If you would like to share your thoughts about any aspect of your experience with us, please speak with our reception team or email us directly. We operate a clear and fair Practice Complaints Procedure, and we are committed to handling all concerns promptly, respectfully, and in confidence.

Patient Confidentiality

We take patient confidentiality very seriously. All personal and medical information is handled in accordance with strict data protection policies. No information will be shared with any third party without your explicit consent, unless required by law. Your trust is important to us, and we are committed to safeguarding your privacy at all times.

Zero Tolerance Policy: Respect for All

Goyt Valley Dental Practice operates a Zero Tolerance policy regarding any form of violence, aggression, or verbal abuse toward our team.

We believe that everyone deserves to receive care—and to work—in a safe, respectful environment. Our staff are here to help you, and we ask that all interactions remain courteous and considerate.

Any incident of physical or verbal abuse will be taken seriously. In such cases, patients may be asked to leave the premises, and where appropriate, the matter may be reported to the police.

Your Experience Matters

Thank you for working with us to create a positive and respectful environment for both patients and staff. If you have any questions about our policies or need assistance with a concern, please do not hesitate to contact us.